Privacy Policy

Privacy Policy

Effective Date: November 8, 2025

Clearly Window Cleaning, LLC
Phone: (208) 508-1788
Email: [email protected]
Website: https://clearlywin.com

At Clearly Window Cleaning, LLC ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://clearlywin.com), book services, or interact with us through phone, email, or our integrated systems. We are committed to protecting your personal information and never sell, share, or disclose it to third parties for their marketing purposes. This policy complies with applicable Idaho and U.S. federal privacy laws, including the Idaho Consumer Protection Act (Idaho Code § 48-601 et seq.) and the California Consumer Privacy Act (CCPA) where relevant for California residents.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not provide us with your information.

1. Information We Collect

We collect information to provide and improve our window cleaning and related services (e.g., exterior/interior cleaning, screen repair, gutter cleaning, solar panel cleaning, light fixture cleaning, mirror cleaning, and Christmas light installation). We limit collection to what is necessary.

Personal Information You Provide:

• Contact Details: Name, email address, phone number, mailing address, and billing information (e.g., payment card details for deposits or memberships).
• Booking and Service Details: Property address, appointment preferences, pet information (for safety), and special instructions (e.g., access codes or hazards like loose ladders).
• Membership Information: Discount preferences for recurring plans (Monthly: $150 off, Quarterly: $100 off, Biannual: $50 off).
• Communication Records: Inquiries via email, phone calls, or website forms.

Information Collected Automatically:

• Website Usage Data: IP address, browser type, device information, pages visited, and timestamps (via standard web logs; we do not use tracking cookies or analytics tools like Google Analytics).
• Phone Interactions: Call logs, recordings (if enabled in our phone system), and SMS details for scheduling confirmations.

We do not collect sensitive information such as race, religion, health data, or financial account numbers beyond what's needed for billing.

2. How We Use Your Information

We use your information solely to deliver our services and maintain our business operations. Examples include:

• Processing bookings, deposits ($100 for new clients), and payments (via credit/debit, ACH, cash/checks as outlined in our Terms of Service).
• Scheduling and coordinating appointments, including reminders via email or phone.
• Providing memberships and applying discounts.
• Communicating about services, guarantees (e.g., 7-Day Rain Guarantee), or updates (e.g., weather-related rescheduling).
• Improving service quality (e.g., internal reviews of booking patterns, without identifying individuals).
• Complying with legal obligations, such as tax reporting or dispute resolution.

We retain your information only as long as necessary (e.g., 7 years for billing records per IRS guidelines) or until you request deletion, after which it is securely deleted unless required by law.

3. How We Share Your Information

We never sell, rent, or share your personal information with third parties for their own marketing or unrelated purposes. We only disclose it as necessary for our operations, and always under strict confidentiality agreements.

Limited Sharing:

• Service Providers: We use trusted third-party processors to support our business. They are contractually required to protect your data and use it only for the specified purpose:
  • Jobber (CRM): For managing bookings, client profiles, and integrations with our website forms and phone system. Jobber acts as a data processor and stores data securely on AWS servers. See Jobber's Privacy Policy for details on their handling.
  • Quo (formerly OpenPhone, Phone System): For call/SMS handling and syncing contact info with Jobber. Quo processes data in the U.S. and complies with SOC 2 standards. See Quo's Privacy Policy for more.
  • Fastmail (Email): For sending service communications. Fastmail is based in Australia but hosts data with U.S.-compliant security. They do not share data without consent. See Fastmail's Privacy Policy.
  • Durable.co (Website Hosting): For hosting our site; we do not use their forms or CRM, so minimal data is shared (e.g., server logs). See Durable's Privacy Policy.
  • Payment Processors: For secure transactions (e.g., Stripe for cards/ACH). They handle only payment details and do not store full profiles.
• Legal Requirements: We may disclose information if required by law (e.g., subpoena, court order) or to protect our rights, safety, or property. In Idaho, we comply with public records laws where applicable, but your data is not public.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as an asset, but we will notify you and ensure continued protection.

No data is shared with advertisers, marketers, or affiliates.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for payments, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection. Report any suspected breach to us immediately at [email protected].

5. Your Privacy Rights and Choices

Under applicable laws (e.g., CCPA for California residents), you have rights regarding your data:

• Access: Request a copy of your personal information.
• Correction: Update inaccurate details.
• Deletion: Request removal (subject to legal retention requirements).
• Opt-Out: Unsubscribe from non-essential emails (e.g., newsletters) via the link in messages. For phone/SMS, reply "STOP" or request via email.
• Do Not Sell/Share: We do not sell or share data, so no opt-out is needed.

To exercise these rights, email [email protected] with your request, including verification (e.g., name and booking ID). We respond within 45 days (or 90 for complex requests). Idaho residents may also contact the Idaho Attorney General's Consumer Protection Division for assistance.

For EU/UK residents (if applicable via GDPR): We act as a controller and process data based on contract necessity. Contact us for data portability or objection rights.

6. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information. If we learn of such data, we will delete it promptly.

7. International Data Transfers

Our primary operations are in the U.S. (Idaho). Data processed via Quo or Fastmail may involve U.S. or Australian servers, but we ensure equivalent protections through contracts.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. We will notify you via email or website notice. Continued use after changes constitutes acceptance. Check this page periodically.

9. Contact Us

For privacy questions, data requests, or concerns:

Clearly Window Cleaning, LLC
Phone: (208) 508-1788
Email: [email protected]
Website: https://clearlywin.com

We are committed to resolving issues promptly. If unsatisfied, contact the Idaho Attorney General at (208) 334-2424 or the relevant data protection authority.

By using our services, you acknowledge this Privacy Policy. For a downloadable version, contact us.